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The Motorist Assurance Program addresses important consumer needs:
The Motorist Assurance Program has essentially provided the standards the auto repair industry has long needed. The industry recognized that need, and came together and developed a series of Uniform Inspection and Communication Standards. The guidelines give consumers the information they need to make an educated decision on repairs for their vehicle. The customer and shop technician together use the guidelines to agree on the work the shop will do on his or her vehicle, thus eliminating confusion or mistrust.
Repair shops who participate in the Motorist Assurance Program display a decal. They agree to adhere to the MAP Pledge of Assurance to Customers, and the Standards of Service.
Consumers benefit from: